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LOVIS STYLE BRAND
Experience the epitome of style with LOVIS STYLE BRAND's carefully curated collection. Find elegance, quality, and uniqueness in every piece.
FAQS
Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@lovisstyle.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lovisstyle.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lovisstyle.com.
LOVIS STYLE reserves the final right of decision.
For further return/ exchange procedures, please contact our Customer Service team by emailing info@lovisstyle.com
1. General questions
What is the status of my order?
- Once you have placed your order, we will send you a confirmation email to track the status of your order.
- Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
- Additionally, you can track the status of your order in the "Track Order" section on Home page on the website.
Can I change my order?
- We can only change orders that have not been processed for shipping yet.
- Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
- To make changes to your order, please reach out to support through our email.
Where do you ship?
- We currently ship worldwide.
2. Payment
What payment methods do you accept?
- You can purchase on our website using a debit or credit card.
- We additionally offer support for Visa, Master Card, American Express and PayPal.
- You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in USD.
If your credit or debit card use another currency, then you will be charged in USD, your bank will apply the corresponding conversion rate of the currency you choose.
3. Shipping
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Usually we'll ship the products within 7-14 working days.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
4. Returns
Do you accept returns?
We DO accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request
We DO NOT accept returns in respect to the following conditions:
- The item which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The item which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The item which are, after delivery, according to their nature, inseparably mixed with other items.
To ask for a return, please contact our support by e-mailing us.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as in Returns section.
We reserve the right to refuse returns/exchange of any merchandise that does not meet the above return conditions in our sole discretion.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions in Returns section.
If you have a return or exchange request resulting from a defective item please reach us by email for more information on how to proceed.
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sizing information,
or other sales information.